Returns, Exchanges & Refunds

RETURNS 

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return—for any reason, with no explanation required, including on sale items.

To be eligible for a return:

  • The item must be in the same condition as when you received it: unused, in its original packaging, and in resellable condition.
  • If the original packaging is too damaged, please use a secure box of a similar size.
  • A return may be denied if the item is not received at our warehouse.

Please Note: We reserve the right to reverse any refund if the returned item is not received or does not meet return eligibility.

How to Start a Return

To initiate a return, please contact us at admin@tlfurniture.com.

Returns must be sent to the following address:
TL Furniture
616 East Westinghouse Boulevard, Ste 107
Charlotte, NC 28273
United States

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package.

Important: Items sent back without prior authorization will not be accepted.

For any questions about your return, feel free to reach out to us at admin@tlfurniture.com—we’re happy to help!

DAMAGES & ISSUES

We kindly ask that you inspect your order carefully upon delivery. If your item is damaged, defective, or if you receive the wrong item, please contact us right away so we can evaluate the issue and make it right.

If only part of your product is damaged or missing, we may be able to ship replacement / missing parts from our warehouse at no additional cost to you.

For the fastest support, please reach out to us at admin@tlfurniture.com. We're here to help!

EXCHANGE

We currently do not offer direct exchanges.
If you need a different item, the quickest solution is to return the original item and make a new purchase for the desired item.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

  • If approved, the refund will be issued automatically to your original payment method within 10 business days.
  • Please note: It may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at admin@tlfurniture.com.

Important Notes:

  • Original delivery shipping fees or service charges are non-refundable.
  • If you refuse delivery of your order and it is returned to us, return shipping costs will be deducted from your refund.

RETURN SHIPPING COST

Return shipping fees vary depending on the reason for the return:

  • If the return is due to an error on our part (e.g., wrong item, defect, or damage), we will cover all return shipping and replacement shipping costs.
  • If you are returning an item due to a change of mind or preference, you will be responsible for the return shipping costs.

To keep offering free delivery and competitive prices, we ask customers to cover the cost of shipping returned items in non-defective cases. This amount will be deducted from your refund.

Return shipping costs may vary based on:

  • Your location
  • The size and weight of the item
  • The return method selected

If you have questions about estimated return shipping fees for your order, please contact us at admin@tlfurniture.com.